Frequently asked questions
DO YOU HAVE A MINIMUM ORDER? DO YOU HAVE A DEVELOPMENT FEE FOR MOLDS OR DESIGNS, IF SO HOW MUCH?
No minimal oder, but we do have a design fee for CAD and wax design depending on design.
DO YOU CHARGE FOR A QUOTE? (EXAMPLE, IF I DESIGNED A PIECE DO YOU CHARGE ME FOR TELLING ME HOW MUCH THE PIECE WILL COST ME)
No we believe in helping our future clients find the best price acceptable for them. If you design a piece we will only charge for the CAD design.
ARE YOU A SUBCONTRACTOR? IF SO, WHO IS THE FACTORY THAT WILL ULTIMATELY PRODUCE MY PRODUCTS? WHAT ADDED VALUE DO YOU PROVIDE?
No, we're a direct manufacturing company we do everything in house from start to finish. Starting from CAD designs, 3D printing and making our own molds. When dealing with us you will walk out with a full piece. We can give you a complimentary tour of our facility.
DO YOU HAVE ANY CONTRACTS IF I WERE TO DO BUSINESS WITH YOU? IF SO, WHAT KIND? WILL YOU SIGN AN INTELLECTUAL PROPERTY AGREEMENT?
Yes I will sign a intellectual property agreement, only after credit application is filled out.
DO YOU DO HAVE COMPONENT PRICING? (BREAK DOWN IN THE INVOICE THAT ENTAILS RAW MATERIAL COST AND APPLYING % AND LABOR TO THOSE COMPONENTS).
No, due to our company policy, we do not break down any raw material cost or percentages
and labor in our clients invoices.
IS THERE ANY GEMS OR TYPE OF METAL YOU DO NOT SUPPLY?
We offer all the precious metals including Palladium, Platinum and Gold from 14 - 22kt.
We also acquire any gem or gem style upon request
WHAT IS YOUR TURNAROUND TIME? IF I NEEDED A RUSH JOB, ARE YOU ABLE TO SEND IT TO ME WITHIN 2 DAYS?
7-10 day turn around for each piece, 2 day turn around time is feasible on request
IS THERE A CERTAIN LAYOUT OR FORMAT YOU WOULD LIKE ME TO SUBMIT MY DESIGN DESCRIPTION BEFORE YOU CREATE IT?
Hand sketch, CAD design or image of the piece requested we make.
WHAT ARE YOUR POLICIES FOR DEFECTIVE GOODS? FOR EXAMPLE, IF MY CUSTOMER WANTED TO USE THEIR OWN STONE FOR A CUSTOM PIECE BUT THE STONE HAS A CHIP, WOULD YOU WORK WITH IT?
We guarantee a fun, fast, friendly approach with each client while handling each and every
piece with care. By sending before and after picture of the product, also in detail the type of color and clarity of stones we will be able to manage any job that is given to us.
HOW DO YOU ACCEPT PAYMENTS OR WHAT IS YOUR PAYMENT METHOD.
We accept business checks and credit.